We pay close attention to ensuring that each guest has access to the necessary information to guarantee a comfortable stay at DoubleTree Moscow Arbat.
Here you can find detailed information on hotel policies regarding check-in / check-out, cancellation, payment and more. For more information, please do not hesitate to contact us.
Check-in / Check-out
Late check-out before 6 pm is subject to 50% of room rate charge. In case the guest stays after 6 pm the Hotel will charge 100% full rate charge.
Early check-in and late check –out is subject to availability and has to be confirmed by the Reservation Department.
Cancellation policy
Cancellation policies may vary depending on the rate or dates of your reservation. Cancellation policies are provided on the booking confirmation information.
Payment
Payment shall be made in rubles. Accepted Russian bank cards: MIR, Visa, Visa Elektron, Mastercard, UnionPay. Accommodation and extra charges can be paid online with a foreign bank card.
Children policy
Children up to 17 years of age stay at the hotel with their parents or legal representatives free of charge without providing extra bed on a room only rate. Children of 12 years and under can enjoy complimentary breakfast from our buffet when sharing a room with a paying adult with breakfast included in room rate. For children aged 12 and above, there is a charge of full breakfast rate for the buffet breakfast upon arrival.
Russian Citizens are required to present their original domestic passports - birth certificates for children aged under 14 upon check-in. Check-in at the hotel of underage guests is possible only with the notarized consent of their legal representative (parents, adoptive parents or guardians). (Government decree of RF № 1853 dated 18.11.2020). Document copies or International Russian passports will not be accepted.
Pet policy
Hotel offers a dedicated pet experience. Maximum 2 small cats and dogs in one room up to 30 kg are allowed. A refundable deposit of 5000 rubles is charged accordingly. The cost is 3500 RUB per entire stay per pet.
Parking
There is no private parking at the hotel.
Smoking
No smoking throughout. Please check the location of the smoking areas on the front desk.